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Avaya 132-S-712 Exam Tips

All Call Management System (CMS) administrators receive the following message when they log in: "FULL DISK ERROR: WARNING: File system /is 80 percent full" Which command shows the percentage of hard drive usage for each partition?

Answers:
A. df - k (correct)
B. du - a
C. format
D. Is - I | wc - I

A company has a small help desk call center that assists external customers with technical questions. Several customers have reported that they have been cut off or placed on hold for an excessive amount of time. Which three CMS reports would assist the supervisor in identifying the agent(s) responsible? (Choose three.)

Answers:
A. Agent Exception Report (correct)
B. Agent Attendance Report
C. Call Records Report (correct)
D. Agent Group Summary Report
E. Agent Trace Report (correct)

Your client has a large number of vectors that route calls based on time of day. These parameters are updated daily. Which capability simplifies vector programming ang maintenance?

Answers:
A. VDN variables
B. time of day routing
C. Vector subroutines (correct)
D. Call Management System (CMS) timetables

Which file will indicate when the last file system (cmsadm) tape backup was completed successfully?

Answers:
A. /cms/install/logdir/admin.log
B. /cms/install/logdir/backup.log (correct)
C. /cms/backup/ backup.log
D. /cms/logs/admin.log

Which three data types are supported for Information Forwarding when a call is interflowed to another communication server by Best Service Routing (BSR) or Look-Ahead Interflow?

Answers:
A. collected digits (correct)
B. elapsed in-VDN time (correct)
C. expected wait time
D. UCID (correct)
E. caller ANI

Which command from the UNIX shell is recommended by Avaya to gracefully reboot the CMS?

Answers:
A. shutdown_reboot now
B. /use/sbin/shutdown - g0 - i6 - y (correct)
C. usr/bin/reboot - i6 - g0 - y
D. reboot - g0 disk

You client wants to manage the amount of time each agent uses in after call work (ACW) and wants to monitor those agents who exceed these limits. Which Avaya Communication Manager (CM) feature accomplishes this?

Answers:
A. remote log-out
B. log-out reason codes
C. timed ACW on the hunt group form
D. forced agent log-out from ACW mode (correct)

If a Call Center with Expert Agent Selection would like to prioritize a certain type of caller, which feature within the switch would they use?

Answers:
A. top priority level queuing
B. service objective within the skill (correct)
C. Service Level Monitor
D. Business Advocate

Which three products provide standard "cradle to grave" call record level reporting? (Choose three.)

Answers:
A. CMS (correct)
B. Nice Analyzer (correct)
C. Network Reporting
D. Operational Analyst (correct)
E. Interaction Center

Which two actions are not available for Moderators when using Elite MCU DTMF conference control? (Choose two.)

Answers:
A. Invite a participant
B. Disconnect a participant
C. Terminate conference
D. Move participants to a sub-conference (correct)